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Thread: E-Mail with download links stopped?

  1. #1
    AH.FM Addict ahnfeldt's Avatar
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    E-Mail with download links stopped?

    Aloha!

    Has the E-Mail service with DL links stopped to supporters?

    Cheers & Beers

    /Ahnfeldt
    beers

  2. #2
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    C!C@'s Avatar
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    check your paypal if there is money on the account, your name is not orange and you lost the supporter logo, think that's why you don't get the emails


  3. #3
    AH.FM Addict ahnfeldt's Avatar
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    Quote Originally Posted by CICA9THC View Post
    check your paypal if there is money on the account, your name is not orange and you lost the supporter logo, think that's why you don't get the emails

    Should be. The money is withdrawn from my credit card, 6th June. I guess something went wrong this month. Dan is on the case
    beers

  4. #4
    Pnashty.com circatm2001's Avatar
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    Hey same problem here, I lost my supporter status even though I'm set up for a monthly subscription. I Just noticed that I stopped receiving the emails, even after I was charged for June.
    Last edited by circatm2001; Jun 26th, 2014 at 17:54.

  5. #5
    AHddicted! Dan's Avatar
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    Quote Originally Posted by circatm2001 View Post
    Hey same problem here, I lost my supporter status even though I'm set up for a monthly subscription. I Just noticed that I stopped receiving the emails, even after I was charged for June.
    hey there, few people had this issue, after i put in a support email to paypal, they said best thing is to cancel the current subscription and create a new one, this has fixed it.

    hope that helps, let us know if you still need any help.
    Most listened to Trance Radio - AH.FM
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  6. #6
    Pnashty.com circatm2001's Avatar
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    Thanks Dan, keep up the good work. <3 Afterhours
    Last edited by circatm2001; Jun 27th, 2014 at 11:10.

  7. #7
    AHddicted! Dan's Avatar
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    Quote Originally Posted by circatm2001 View Post
    Thanks Dan, keep up the good work. <3 Afterhours
    Thank you, it should fix the problem right away! cheers
    Most listened to Trance Radio - AH.FM
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  8. #8
    AH Listener Become a supporter now Muetze1's Avatar
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    Hi!

    I still have the AH supporter logo (on my profile page - here on the forums it is missing) but hadn't received any supporter email since 11.06.2014. PayPal got the fee from my account on 08.06.2014 without any problems. And on my profile, the current subscription is not selected/shown. So what can I do or where can I cancel the subscription to get a new one?

    Thanks,
    Muetze1

  9. #9
    AHddicted! Dan's Avatar
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    Quote Originally Posted by Muetze1 View Post
    Hi!

    I still have the AH supporter logo (on my profile page - here on the forums it is missing) but hadn't received any supporter email since 11.06.2014. PayPal got the fee from my account on 08.06.2014 without any problems. And on my profile, the current subscription is not selected/shown. So what can I do or where can I cancel the subscription to get a new one?

    Thanks,
    Muetze1
    hi mate log into your paypal go into history and search the subscription creation then cancel it .. then go to http://ah.fm/forum/payments.php and setup a new one ... that will fix the issue.. sorry for any inconvenience ...
    Most listened to Trance Radio - AH.FM
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  10. #10
    AH Listener Become a supporter now Muetze1's Avatar
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    Hi Dan,

    thank you very much. I just forgot about the fact to cancel the subscription on PayPal. I was trying to find it here in the profile/forum. Thank you!

    Greets,
    Thomas

  11. #11
    AH.FM Addict ahnfeldt's Avatar
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    Made a donation after cancelling the other one. Still not anything.

    Will wait a month to set it up again.
    beers

  12. #12
    Pnashty.com circatm2001's Avatar
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    Do you not get supporter status for subscribing to premium/ondemand?

  13. #13
    AH Listener Become a supporter now Muetze1's Avatar
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    Hi Dan,

    this problem reoccurs. I received the last email on 10.03.2015 and now I am missing the emails for yesterday and today. Is there a new problem with the emails or subscriptions?

    I checked PayPal and the last subscription was payed on 2nd March 2015. The subscription is still active in PayPal.

    Thomas

  14. #14
    AH FAN Become a supporter now
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    Same here. I stopped getting emails this week.

  15. #15
    AHddicted! Dan's Avatar
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    Hey mates thank you for bringing this up.. i found the bug issue and have fixed it .. dl should resume tomorrow .. thank you
    Most listened to Trance Radio - AH.FM
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